Attention eClass users,

eClass requires regularly scheduled outages to perform necessary updates and maintenance on specific dates designed to minimize the impact on the majority of users.

For the coming year, full 24-hour maintenance windows for eClass and eClassLive are scheduled for the following dates:

• August 24th, 2019
• January 4th, 2020
• May 2nd, 2020 - Major Upgrade
• June 20th, 2020

Each 24-hour outage will run from 12:00 AM to 11:59 PM unless otherwise posted. eClass and eClassLive will be unavailable for the duration of each of these maintenance windows, so please plan well in advance and do not schedule any tasks that require eClass to be available during these windows.

An important change to note for the coming year is that our annual major upgrade will take place on May 2nd, 2020. This change will allow us to release the latest updates to eClass earlier in the year and provide a wider window for bug fixes before the onset of Fall term.

Please note that this new schedule only includes planned maintenance windows, and that eClass may still require emergency outages for shorter durations as necessary throughout the year.

If you have any questions about this schedule, please contact us at eclass@ualberta.ca

Regards,

IST eClass Support

UPDATE: eClass is now available - the maintenance outage was completed early and the site was released at 10:15 on June 22nd 2019.

Attention eClass users,

This is a reminder that there will be a scheduled maintenance outage for eClass Saturday June 22nd 2019 from 12:00AM to 11:59PM. This outage is required to perform infrastructure maintenance and an upgrade to eClass.

The complete list of changes coming in the upgrade can be found here.

Please note that while we have booked a 24 hour maintenance window, eClass will be available as soon as the required changes are complete. We will be sending an additional announcement once access to eClass has been restored.

eClass and eClassLive will be unavailable for the duration of this outage. If you have any questions about this outage, please contact us at eclass@ualberta.ca.

Regards,
IST eClass Support

Attention Respondus Lockdown Browser users,

This is a reminder that starting in July 2019, Respondus Lockdown Browser (RLDB) will no longer be supported as a mechanism for quiz security at the University of Alberta. The software will no longer be available for any campus computer labs and will no longer be available to download onto user devices.

Instead, IST will now be supporting ExamLock, a secure exam delivery tool that is currently being used by a number of early adopters and is already installed in IST managed labs. ExamLock is locally-developed and designed to deliver eClass quizzes in a full-screen secure mode while monitoring all on-screen activity during quiz attempts. The tool can be installed on student devices to allow them to complete secure quizzes on personal machines. To view more information about ExamLock, please see here.

For more information about transitioning from RLDB to ExamLock, please contact us at eclass@ualberta.ca.

Regards,
IST eClass Support

Attention iClicker users,

This is a reminder that starting in summer term 2019, iClicker will no longer be supported as a student response system (SRS) at the University of Alberta. iClicker base stations will be removed from labs and classrooms and technical support for iClickers will no longer be provided by IST.

Spring 2019 is the last term iClicker users will continue to have full support and access to existing base stations.

To replace iClicker, IST will now be supporting ePoll, a fully online, free-to-use SRS that is already available and being used by a number of early adopters. For full documentation about using ePoll, please view this article.

Anyone with questions about this change can contact us for more information at eclass@ualberta.ca or by phone at 780-492-9372.

Regards,
IST eClass Support

Attention eClass users,

The UAlberta Login service, which is used for central authentication at the University of Alberta, will be undergoing maintenance on May 22, 2019 from 10:00PM - 11:30PM.

All users attempting to log in to central services, including eClass, Google, EDRMS, and Beartracks will be unable to log in during this window.

If you have any questions about this outage, please contact the IST ITSM team at itsm@ualberta.ca or 780.492.9995.

Regards,

IST eClass Support