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Jan
6
ExamLock Outage Jan. 7th 2021 9:00PM - 11:59PM
Posted by Chris Goetz on 06 January 2021 02:46 PM

Attention ExamLock users,

There will be a brief outage for ExamLock on Thursday January 7th, 2021 from 9:00PM - 11:59PM. This outage is required to release an update to the ExamLock service in advance of the Winter 2021 term.

ExamLock will be unavailable for the duration of this outage, but access to eClass will not be impacted.

If you have any questions about this outage, please contact us at eclass@ualberta.ca.

Regards,

IST eClass Support


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Dec
18

UPDATE: The maintenance outage was completed early and eClass was released at 12:40PM.

 

Attention eClass Users,

This is a reminder that there will be a scheduled maintenance outage for eClass Saturday January 2nd 2021 from 12:00AM to 11:59PM. This outage is required to perform infrastructure maintenance and an update to eClass.

The updates to eClass during this outage will include the following changes:

  • eClass will receive a minor version upgrade containing a number of minor bug fixes and accessibility improvements.
  • Several improvements will be made to group work processes:
    • Automated activity completion can now be tracked for the Group Peer Review activity.
    • Course group information can now be exported.
    • Details about groups can now be added to the Group Sign-Up block.
    • Students will have the option to unlock their group selection prior to the sign up deadline.
  • Students will now be able to view their upcoming, unopened courses on their dashboard page under a new tab in the Course Overview block. The Upcoming courses tab will also display the date on which each course is set to open.
  • Users will be able to switch to an alternate dark theme.
  • As a part of the eClassLive (Adobe Connect) decommissioning, the eClassLive activity will be removed from the system.

Please note that while we have booked a 24 hour maintenance window, eClass will be available as soon as the required changes are complete. We will be sending an additional announcement once access to eClass has been restored.

eClass will be unavailable for the duration of this outage. If you have any questions about this outage, please contact us at eclass@ualberta.ca.

Regards,

IST eClass Support


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Dec
11
eClass Emergency Outage December 12th 2020 from 1:00AM - 1:30AM
Posted by Dave Laurie on 11 December 2020 07:09 PM

Attention eClass users,

Please be aware that there will be an eClass outage on Saturday December 12th, 2020 from 1:00AM to 1:30AM. This outage is required by our hosting team to perform urgent preventative system maintenance.

eClass will be unavailable throughout the maintenance window.

Thank you very much for your patience during this outage. If you have any questions, please contact us at eclass@ualberta.ca

Regards,
IST eClass Support


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Dec
11
UPDATE: eClass Outage Friday December 11th 2020 2:05PM
Posted by Dave Laurie on 11 December 2020 02:44 PM

UPDATE: The eClass service was restored at 3:45PM. The hosting team is continuing to monitor the application and will be performing further maintenance overnight.

Attention eClass Users,

eClass began experiencing an outage at 2:05PM Friday December 11th, 2020. Users are experiencing severe performance degradations and error messages.

IST eClass hosting staff are investigating the root cause and working to get the service restored as soon as possible.

Students impacted will be accommodated and will not be penalized for disruptions to their exams/assignments. Those directly impacted will receive more information by early next week. For more information see here.

Our apologies for this service interruption. If you have any questions please contact us at eclass@ualberta.ca.

Regards,
IST eClass Support

 


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Nov
13
Short Zoom Outage Monday Nov. 16th, 2020 from 2:00AM-2:30AM
Posted by Chris Goetz on 13 November 2020 03:01 PM

Attention Zoom Users,


There will be a brief Zoom outage on Monday November 16th, 2020 from 2:00AM until 2:30AM.


This outage is required by the vendor to increase the in-meeting maximum capacity of Breakout Rooms to 1000 participants (with the ability to pre-assign up to 500 participants in advance of a meeting). Please note that these maximums only apply for users with approved and purchased ‘Large Meeting’ packages. The standard meeting cap for all other users on the UofA license is 300 participants, but after this outage users will be able to pre-assign and use Breakout Rooms for their full participant list.


Any Zoom meetings during this outage window will be interrupted.


If you have any questions about this outage, please contact us at eclass@ualberta.ca.


Regards,
IST eClass Support


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