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Nov
13
Short Zoom Outage Monday Nov. 16th, 2020 from 2:00AM-2:30AM
Posted by Chris Goetz on 13 November 2020 03:01 PM

Attention Zoom Users,


There will be a brief Zoom outage on Monday November 16th, 2020 from 2:00AM until 2:30AM.


This outage is required by the vendor to increase the in-meeting maximum capacity of Breakout Rooms to 1000 participants (with the ability to pre-assign up to 500 participants in advance of a meeting). Please note that these maximums only apply for users with approved and purchased ‘Large Meeting’ packages. The standard meeting cap for all other users on the UofA license is 300 participants, but after this outage users will be able to pre-assign and use Breakout Rooms for their full participant list.


Any Zoom meetings during this outage window will be interrupted.


If you have any questions about this outage, please contact us at eclass@ualberta.ca.


Regards,
IST eClass Support


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Nov
10
Final Exam Delivery Update
Posted by Chris Goetz on 10 November 2020 02:14 PM

Attention eClass Users,

With the final exam period approaching, we recommend that instructors review the available strategies and services for delivering exams remotely.

Instructors who are new to remote exam delivery are also encouraged to register for and attend one of our upcoming webinars:

We also strongly recommend that instructors refer to our guides on providing Exam Accommodations in remote exams and reviewing completed exams delivered using Smart Exam Monitor.

During the final exam period from December 10th through December 22nd, we are also pleased to announce that IST eClass support will be extending our service hours to ensure exam coverage, remaining open from 8:30AM through 6:00PM weekdays and from 8:30AM to 6:00PM on Saturdays.

Also, please note that the eClass infrastructure will be proactively monitored, optimized, and reinforced with additional server resources during the final exam period.

If you have any questions about these updates or require any assistance with using any of these exam delivery services, please contact us at eclass@ualberta.ca.

Regards,
IST eClass Support


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Oct
2
Midterm Exam Delivery Update
Posted by Dave Laurie on 02 October 2020 03:56 PM

Attention eClass Users,

With the start of the midterm exam period, we would like to remind instructors to review the available options for delivering exams remotely. Of particular note, instructors should make sure they are familiar with the available mechanisms to provide exam accommodations for students.

New this fall, we also have some important updates that you should be aware of:

If you have any questions about these updates or require any assistance with using any of these exam delivery services, please contact us at eclass@ualberta.ca.

Regards,
IST eClass Support


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Sep
18
UPDATED: Smart Exam Monitor Update for Fall 2020
Posted by Dave Laurie on 18 September 2020 02:54 PM

Attention eClass Users,

Update September 24th: An additional release for SEM has added the option to add quiz passwords directly into SEM session settings to allow students to launch quizzes more easily in the Closed book full screen workflow. A number of other minor fixes and language changes were added.

A new version of the remote exam monitoring platform Smart Exam Monitor (SEM) has been released for Fall term. This release features a more secure workflow that forces students to launch their browsers in full screen mode to prevent distractions. In this workflow, any attempts to leave the full screen quiz view before a quiz is completed will be flagged.

Full details for instructors on how to set up this workflow are available here. Also of note, SEM tools can now be more easily added to courses as the option is available directly in the activity chooser.

Any instructors planning to use SEM in Fall term are encouraged to contact eClass support at eclass@ualberta.ca or by phone at 780-492-9372 during business hours for a full breakdown of the system specifics and a list of recommended practices.

Regards,
IST eClass Support


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Sep
10
eClass Session Timeout Change September 10th 2020
Posted by Dave Laurie on 10 September 2020 03:24 PM

Attention eClass users,

Due to the issues with the eClass login service (SSO), we have increased the user session timeout to 4 hours. The login service experienced problems around 6:00 PM September 8th and 9th so this change should allow users who complete classes in the late afternoon to remain authenticated in eClass should the sign-in problems persist.

We recommend that any users trying to access eClass during the evening sign on before 6:00 PM to avoid any authentication issues.

Thank you for your patience as we continue to improve the reliability of our login service. Please let us know if you have any questions.

Regards,
IST eClass Support


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