RSS Feed
Latest Updates
Feb
14
RESOLVED: eClass Forum Post eMail Problem February 14th 2019
Posted by Dave Laurie on 14 February 2019 01:21 PM

Attention eClass Users,

RESOLVED: February 15th, 10:45AM - eClass developers and our hosting provider determined the cause of the issue and repaired it. Forum post emails are now processing correctly and have begun being sent to users. It may take several hours for all the messages accumulated over the interruption period to be mailed out.

UPDATE: February 14th, 2019, 4:00PM - eClass support developers are continuing to investigate but no solution is available at this time.

Users have begun reporting that eClass forum post emails have not been sending. This means that messages posted by instructors to course announcement forums are not being sent directly to student’s ualberta gmail addresses as they normally would be. Regular eClass functions and other system notification types (assignments, quizzes, person-to-person messages etc.) are working normally.

eClass support staff have begun investigating.

Until the issue is resolved, instructors can consult Alternatives to Emailing Students through Course Announcement Forums for other communication options. It is also recommended that students check their eClass course announcement forums to ensure they keep up to date.

Thank you for your patience as we try to restore forum email notifications to eClass. If you have any questions about this issue, please contact us at eclass@ualberta.ca.

Regards,
IST eClass Support


Read more »



Dec
14
UPDATED - eClass Outage Saturday January 5th 2019
Posted by Dave Laurie on 14 December 2018 01:54 PM

Attention eClass users,

UPDATE: The mobile app is now available - please see here for more information.

UPDATE: eClass is now available - the maintenance outage was completed early and the site was released on January 5th 2019 at 8:00AM.

This is a reminder that there will be a scheduled maintenance outage for eClass from Saturday January 5th, 2019 12:00AM through Sunday January 6th, 2019 11:59PM. This outage is required to perform annual system maintenance and release updates to eClass.

The major change of note in this outage is the beta release of the eClass mobile app - a native iOS and Android application that enables basic course access and a limited set of eClass functionality for on-the-go access. For a full list of the available features and intended uses of the app, please see this article.

Please note that while we have booked a 48-hour maintenance window, eClass will be available as soon as the required changes are complete. (The January 2018 outage took only 9 hours to complete.) We will be sending an additional announcement once access to eClass has been restored.

eClass and eClassLive will be unavailable for the duration of this outage. If you have any questions about this outage, please contact us at eclass@ualberta.ca.

Regards,
IST eClass Support


Read more »



Nov
23
iClicker End-of-life Summer 2019
Posted by Dave Laurie on 23 November 2018 02:21 PM

Attention iClicker users,

Starting in July 2019, iClicker will no longer be supported as a student response system (SRS) at the University of Alberta. iClicker base stations will be removed from labs and classrooms and technical support for iClickers will no longer be provided by IST.

This decision has been made based off of feedback to replace iClicker with a web accessible system that is free to use, integrated with eClass, and does not require students to purchase a separate device.

Until the decommissioning occurs, all existing iClicker users will continue to have full support and access to existing base stations.

To replace iClicker, IST will now be supporting ePoll, a fully online, free-to-use SRS that is already available and being used by a number of early adopters. ePoll has gone through several rounds of architectural and feature improvements and provides a full range of student response system features.

For full documentation about using ePoll, please view this article.

Anyone with questions about this change can contact us for more information at eclass@ualberta.ca.

Regards,
IST eClass Support


Read more »



Nov
16
Respondus Lockdown Browser End-of-life July 2019
Posted by Dave Laurie on 16 November 2018 01:14 PM

Attention Respondus Lockdown Browser users,

Starting in July 2019, Respondus Lockdown Browser (RLDB) will no longer be supported as a mechanism for quiz security at the University of Alberta. The software will no longer be available for any campus computer labs and will no longer be available to download onto user devices.

Instead, IST will now be supporting ExamLock, a secure exam delivery tool that is currently being used by a number of early adopters and is already installed in some IST managed labs. ExamLock is locally-developed and designed to deliver eClass quizzes in a full-screen secure mode while recording all on-screen activity during quiz attempts. The tool can also be installed on student devices to allow them to complete secure quizzes on personal machines.

For more information about transitioning from RLDB to ExamLock or for documentation about using the service, please contact us at eclass@ualberta.ca.

Regards,
IST eClass Support


Read more »



Nov
14
eClass Emergency Outage November 18th 2018 from 1:00 AM - 2:00 AM
Posted by Chris Goetz on 14 November 2018 11:47 AM

Attention eClass users,


Please be aware that there will be an eClass outage on Sunday November 18th, 2018 from 1:00 AM to 2:00 AM. This outage is required by our hosting provider to perform urgent system maintenance.


eClass and eClassLive will be unavailable throughout the maintenance window.


Thank you very much for your patience during this outage. If you have any questions, please contact us at eclass@ualberta.ca


Regards,
IST eClass Support


Read more »