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Dec
18

UPDATE: eClass is now available - the maintenance outage was completed early and the site was released at 7:30AM on January 4th, 2020.

 

 

Attention eClass users,

There is a scheduled maintenance outage for eClass on Saturday January 4th 2020 from 12:00AM - 11:59PM. This outage is required to perform infrastructure maintenance and complete minor updates for eClass prior to Winter term. In addition, new versions will be released for both ExamLock and ePoll.

Please note that while we have booked a 24 hour maintenance window, the services will be available as soon as the required infrastructure changes are complete (historically access to eClass is restored by 9AM Saturday.) We will be sending an additional announcement once access to eClass has been restored.

eClass and eClassLive will be unavailable for the duration of this outage. If you have any questions about this outage, please contact us at eclass@ualberta.ca.

Regards,
IST eClass Support


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Oct
1
RESOLVED: eClass Forum Email Notification Delivery Delays
Posted by Dave Laurie on 01 October 2019 09:48 AM

Attention eClass users,

UPDATE: Forum post emails are now sending at normal speeds (messages should take no longer than 10 minutes to send.) eClass developers found that the mobile app push notifications were causing the delays so those have been turned off until further notice.

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Please be aware that forum post email notifications are experiencing long delays. eClass support developers are investigating and working towards a solution.

Thank you very much for your patience during this slowdown. If you have any questions, please contact us at eclass@ualberta.ca.

Regards,
IST eClass Support


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Sep
4
eClass Preventative Maintenance Outage September 5th, 2019 12:00AM to 12:30AM
Posted by Chris Goetz on 04 September 2019 02:44 PM

Attention eClass users,


Please be aware that there will be a brief eClass outage on Thursday September 5th, 2019 from 12:00AM (Midnight) until 12:30AM. The first 2 days of this term have set record peaks for user activity and file downloads. We have requested that our service provider take this outage to increase performance capacity.


eClass and eClassLive will be unavailable throughout the maintenance window.


Thank you very much for your patience during this outage. If you have any questions, please contact us at eclass@ualberta.ca.


Regards,
IST eClass Support


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Aug
30
Highlights of Changes to eClass and related services for Fall 2019
Posted by Dave Laurie on 30 August 2019 02:53 PM

Welcome back everyone - we have been busy over the summer improving IST’s digital learning services. 

The major changes that will impact instructors and students in Fall 2019 are listed below:

If you have any questions about any of these changes or new features, please contact us at eclass@ualberta.ca.

Regards,
IST eClass Support


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Aug
19

UPDATE: eClass is now available - the maintenance outage was completed early and the site was released at 1:10PM on August 24th, 2019.

 

Attention eClass users,

There is a scheduled maintenance outage for eClass on Saturday August 24th 2019 from 12:00AM - 11:59PM. This outage is required to perform infrastructure maintenance prior to Fall term.

Please note that while we have booked a 24 hour maintenance window, eClass will be available as soon as the required infrastructure changes are complete. We will be sending an additional announcement once access to eClass has been restored.

eClass and eClassLive will be unavailable for the duration of this outage. If you have any questions about this outage, please contact us at eclass@ualberta.ca.

 

Regards,

IST eClass Support


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