RSS Feed
Latest Updates

Attention eClass External Users,

Update: The scheduled outage was completed early and eClass external was released for use at.8:05AM.

We are writing to let you know about a planned outage for eClass External on Saturday May 23rd 2020 from 7:00 - 9:00AM. This outage will be releasing changes to the account creation process by adding the option to sign in with an existing non-ualberta google account. For more details about this new account creation process please see here.

eClass External will be unavailable throughout the maintenance window.

Please note: the main eClass site will not be affected by this outage.

Thank you very much for your patience during this outage. If you have any questions, please contact us at

IST eClass Support

Read more »

Zoom App Update
Posted by Chris Goetz on 20 May 2020 11:16 AM

Attention Zoom Users,

Please be aware that Zoom has released an update this month that will require users to download a new version of the Zoom App. While many users have already downloaded this latest version, anyone who has not can find the latest update here. After May 30th, 2020, all Zoom clients on older versions will be required to upgrade before joining meetings as GCM Encryption will be fully enabled on the system.

If you have any questions about this update, please contact us at

IST eClass Support

Read more »

eClass Scheduled Course Archiving 2020
Posted by Chris Goetz on 12 May 2020 12:06 PM

Attention eClass users,

We have an important announcement that may impact your older credit courses on eClass.

The annual scheduled archiving of credit courses for this year has been planned for May 27th, 2020. This process, described in more detail here, mandates that credit courses can only remain on eClass for a maximum duration of four years. Non-credit courses including sandboxes, content development templates, research/collaboration courses, and eClass External courses are not affected by this process.

On May 27th 2020, credit courses that are more than four years old will be archived off of eClass. These courses will no longer appear in a user’s course list and instructors will no longer be able to directly copy content from these courses forward into new courses. Instructors will be able to request a course be restored from the archive by contacting eClass support. Another option for instructors or students who wish to have personal copies of the content from these older courses is to copy the content from these courses manually.

The timeline and schedule below describe this process.

 archiving timeline 2020


Credit Courses Terms

Removal Date

Winter/Spring/Summer/Fall Terms 2015

May 27th, 2020

Winter/Spring/Summer/Fall Terms 2016

May 2021

Winter/Spring/Summer/Fall Terms 2017

May 2022

Anyone with questions about this process can contact or by phone at 780-492-9372 for more information.


IST eClass Support

Read more »

RESOLVED: eClass Mobile App Issues
Posted by Dave Laurie on 04 May 2020 03:27 PM

UPDATE: This issue has been resolved. eClass Mobile App users should now be able to correctly view their class lists and access their courses.


Attention eClass Users,

Please be aware that the upgrade this past Saturday has caused an issue that prevents users of the eClass mobile app from accessing their courses.

Our developers are working with the vendor to get this problem resolved as soon as possible.

Until a fix is released, users should access eClass from a desktop computer or by using a browser (eg. Chrome or Safari) on their mobile device.

If you have any questions about this issue, please contact us at

IST eClass Support

Read more »

Instructor Resources for Spring 2020
Posted by Dave Laurie on 28 April 2020 01:54 PM

Attention eClass Instructors,

With spring term rapidly approaching and classes set to continue with fully remote delivery, we recommend that instructors: 

- Review the tools and services available for Moving Courses Online.

- Select and test a mechanism for meeting synchronously with students. 

- Consider pre-recording their lectures.

- Determine how previous assessments may need to be altered for remote delivery.

- Check the available training options.

Instructors should also be aware that eClass will be upgraded on Saturday, May 2nd 2020 so it would be a good idea to review the incoming changes. Highlights for the upgrade include a new look and many new features in the forum, improvements to assignments and quizzes, and a new mechanism for incorporating H5P content.

If you have a question about something not covered here, please search the eClass knowledge base or contact the IST eClass team at or by phone at 780-492-9372.

Please let us know if you have any questions about any of these changes or the tools to help deliver classes fully online.

IST eClass Support

Read more »