eClass Support
Latest Updates
Feb
15

Attention eClass users,

UPDATE: The outage was completed early and access to eClass was restored at 1:00AM.

Please be aware that there will be an eClass maintenance outage on Thursday February 22nd 2024 from 12:00AM to 2:00AM. This outage is required to perform a minor version upgrade to eClass and release a bug fix for the Respondus Quiz Author integration. Question bank statistics will also be enabled at this time.

eClass will be unavailable throughout the maintenance window.

Thank you


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Jan
31
eClass Site Stability Changes January 31 2024
Posted by Dave Laurie on 31 January 2024 11:59 AM

Attention eClass Users,

Through the Fall 2023 and Winter 2024 terms, eClass monitoring has recorded a series of short system degradations for eClass. These events are typically less than 3 minutes but during that time, site users experience poor performance as pages fail to load. 

Our hosting team has traced the problem to a range of web traffic request types that are rapidly repeated over a short period of time. To prevent these interruptions from continuing, we will be implementing a


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Jan
23
ExamLock Version Update January 22nd 2024
Posted by Dave Laurie on 23 January 2024 08:42 AM

Attention ExamLock users,

A new version of ExamLock was released Monday January 22nd, 2024 at 9:00AM. This release addresses a number of bugs in the client application, completes the transition to the new version of the session manager tool, and improves the processes surrounding exam attempt restarts.

This version has been updated in all on-campus labs and all student devices will be required to pull the new version the next time the application is launched.

Instructors should follow


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Jan
18
eClass Test Server Email Issue Wednesday January 17th 2024
Posted by Dave Laurie on 18 January 2024 10:53 AM

Attention eClass Users,

A server misconfiguration on Wednesday January 17th, 2024 from approximately 1:00AM to 3:00PM caused email messages to be sent from one of the eClass test servers to a small number of instructors and students. These messages were duplicates of real messages from the actual eClass production instance but contained links and allowed access to the test environment.

This misconfiguration has been repaired and the test server has been blocked from further user


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Jan
6
eClass Announcements for Winter 2024
Posted by Chris Goetz on 06 January 2024 03:03 AM

Attention eClass users,

Welcome back staff, faculty, and students for the Winter 2024 semester! All users should be aware of the following changes that have occurred over the winter break:

  • The eClass update has fixed a number of known issues including the return of IP-restricted quiz reviews and a fix to an editing issue caused by non-standard characters in file names.
  • A number of fixes have been added for the Dark theme
  • A different conversion library has been installed to improve

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