Quick Links
Contact IST eClass Support
Article Last Updated March 2021
PLEASE NOTE: eClassLive (Adobe Connect) was decommissioned on January
3rd 2021
[http://support.ctl.ualberta.ca/index.php?/News/NewsItem/View/188/adobe-connect-eclasslive-decommissioning].
Zoom is now the U of A's recommen...
Article Last Updated January 2021
PLEASE NOTE: Pre-recording lectures and providing them through eClass
is one of the recommended strategies as part of the U of A's shift to
online courses
[https://www.ualberta.ca/covid-19/instructors/teaching-during-ti...
Article Last Updated February 2021
Zoom is currently available for use to all Faculty and Staff at the
UofA. If a Zoom account is required by a Staff or Faculty member who
does not want to access Zoom via eClass, please contact us at
eclass@ualberta.ca ...
Article Last Updated August 2020
This article outlines the preparation and practices students need to
follow to access Zoom meetings.
GETTING STARTED
* Users will need to download the Zoom DESKTOP SOFTWARE OR MOBILE
APP [HTTPS://ZOOM.US/DOWNLOAD] ...
Article Last Updated November 2020
Zoom is a synchronous presentation tool that allows instructors to use
video, audio, and screen sharing to interact with students. This
article describes the steps instructors will need to follow to get
started and use...
Article Last Updated January 2021
HOW DO I USE ZOOM IF I DO NOT HAVE AN ECLASS COURSE?
U of A Staff and administrators can use Zoom for various
administrative usage such as web conferences, demos, thesis defense,
etc. These meetings can be created in ...
Article Last Updated August 2020
UPDATE: THE STREAM2 EXTERNAL TOOL WAS REMOVED FROM THE ACTIVITY
CHOOSER ON AUGUST 22, 2020. VIDEOS CAN STILL BE RECORDED OR UPLOADED
THROUGH THE ECLASS EDITOR
[HTTP://SUPPORT.CTL.UALBERTA.CA/INDEX.PHP?/KNOWLEDGEBASE/ARTI...
Article Last Updated August 2020
This article outlines recommended steps instructors should follow to
ensure their online meetings are secure. The Zoom integration in
eClass provides a very strong overall security mechanism but listed
below are some add...
Article Last Updated July 2020
This article lists the current known issues, technical problems, and
workarounds with Zoom online meetings. Any wider issues with the
service are reported live on Zoom's server status page
[https://status.zoom.us/].
Zoom...
Article Last Updated May 2020
This article describes how instructors can use the Stream2 Media suite
to upload or record media into their course to allow students to
easily access video content. Stream2 is an integrated cloud service
that stores media f...
Article Last Updated June 2020
This article describes how to set up digital office hours using Google
Calendar and Meet. The process creates calendar appointment blocks and
allows students to select to join specific time slots to meet via
videoconferenc...
Article Last Updated March 2020
This article describes best practices for using Zoom safely and
effectively. The list was compiled by educational developers at the
Centre for Teaching and Learning and the most recent version of these
recommendations is ...
Article Last Updated June 2020
Google Meet [https://meet.google.com/] is a synchronous platform
designed for live online video meetings with multiple users. This
application is offered as a part of the U of A's google suite so is
easily available to all...
Article Last Updated October 2020
Zoom meetings can be recorded for students to review after the meeting
if they could not attend in person. This functionality can also be
used to pre-record lectures to flip lectures and deliver them
asynchronously. Bef...
Article Last Updated February 2021
Instructors can enable 2 different options for transcriptions in their
Zoom meetings: 1) By designating a manual transcriber (often provided
through the Accessibility Resources team
[https://www.ualberta.ca/current-stu...
Article Last Updated February 2021
This article outlines how instructors can access their Zoom meetings
outside of eClass by signing in directly to the Zoom web portal.
Instructors could need to do this to enable some features not possible
within the eC...
Article Last Updated March 2020
This article outlines how instructors can adjust their Zoom meeting
preferences to suit their particular needs. It is recommended that
instructors consult CTL's zoom usage guidelines
[http://support.ctl.ualberta.ca/index.p...
Article Last Updated January 2021
Meeting hosts can pre-assign participants to breakout rooms to
streamline class collaboration and discussion.
Note that enhanced co-host privileges now allow co-hosts to have the
same breakout room controls as the mee...
Article Last Updated May 2020 This article describes how instructors
can use Google Jamboard though the UAlberta google tools suite.
Jamboard is a collaborative digital whiteboard for capturing and
sharing ideas. The platform features intelligent handwrit...
Article Last Updated January 2021
The University Covid Response Team is recommending
[https://www.ualberta.ca/services/health-centre/coronavirus-info/teaching-during-times-of-disruption/shifting-your-classes-online.html]
that instructors who are new to ...
Article Last Updated August 2020
UPDATE: THE STREAM2 EXTERNAL TOOL WAS REMOVED FROM THE ACTIVITY
CHOOSER ON AUGUST 22, 2020. VIDEOS CAN STILL BE RECORDED OR UPLOADED
THROUGH THE ECLASS EDITOR
[HTTP://SUPPORT.CTL.UALBERTA.CA/INDEX.PHP?/KNOWLEDGEBASE/ARTI...
Article Last Updated January 2020
This article lists the current known issues and technical problems in
Stream2 that are currently under investigation or have already been
reported to the vendor for repairs.
ISSUE SUMMARY
KNOWN WORKAROUNDS
Some...
Article Last Updated August 2020
This article describes how instructors can take videos they have
already uploaded to YouTube and easily embed them in an eClass course.
For an overview of how to upload videos to YouTube, please view this
CTL Webinette [...
Article Last Updated June 2020
This article describes how to set up digital office hours using Google
Calendar and Zoom. The process creates calendar appointment blocks and
allows students to select to join specific time slots to meet via
videoconferenc...
Article Last Updated March 2020
This article lists the current known issues, technical problems, and
workarounds with Google Meet online meetings. In addition to the U of
A specific issues listed below, Google maintains up-to-date support
resources for:...
Article Last Updated October 2020
Instructors can set a playback range for the shared video so that it
starts and ends at the specified times, removing unneeded portions
from the beginning and end.
Viewers will be able to watch the recording only with...
Article Last Updated January 2021
BREAKOUT ROOMS ALLOW YOU TO SPLIT YOUR ZOOM MEETINGS INTO SEPARATE
SESSIONS. ZOOM HAS THE ABILITY TO CREATE UP TO 50 SEPARATE BREAKOUT
ROOMS. THE MEETING HOST OR CO-HOST CAN CHOOSE TO SPLIT THE
PARTICIPANTS OF THE MEETI...
Article Last Updated March 2021
Instructors can create separate Zoom meetings for different groups in
their courses even though this is not possible through the regular
eClass-Zoom integration where normally it is not possible to create a
meeting withou...
Article Last Updated March 2021
If a Zoom meeting is created through the Zoom web portal
[http://support.ctl.ualberta.ca/index.php?/Knowledgebase/Article/View/449/23/signing-in-to-zoom-outside-eclass]
and is not associated with a course in eClass, instr...
Help Desk Software by Kayako