Knowledgebase
IST eClass Services and Support Team

Article Last Updated April 2021

Part of the Digital Learning Environment (DLE) portfolio, the IST eClass Support team supports the applications enabling digital teaching and learning including eClass, Zoom, ePoll, ePortfolios, and a range of tools supporting online assessment.

For terms of use and relevant procedures, please see these documents: eClass, Zoom, Smart Exam Monitor (SEM), ePoll, ePortfolios

 

Self-serve Support

This knowledgebase contains categories of articles and tutorials for all our team's supported services sorted into these categories:

     eClass     |     Online Lectures     |     Online Assessment     |     ePoll     |      ePortfolios 

 

Live Support

To receive live help during regular business hours Monday - Friday, 8:30AM - 4:30PM (shifted a half hour earlier during summer), contact eClass Support by:

Phone - 780-492-9372

Email - eclass@ualberta.ca

Update February 2021: eClass support will provide extended live support until 9:00PM weekdays to cover alternate time slot online exams.

All support requests will be replied to by IST eClass support staff within one business day.



 

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