Knowledgebase: eClass
eClass Known Issues

Article Last Updated June 2020

This article lists the current known issues and technical problems in eClass that have already been added to our product backlog for repairs or for which there is already development underway or completed by at

Issue/Problem Summary Known Workarounds

Workshop scheduled allocation and phase switch

The Workshop activity skips the scheduled allocation step when the activity availability is set to automatically switch to next phase after the submissions deadline.


None. Issue has been submitted to Moodle HQ. 

Quicklist function broken

When grading assignments using the PDF Annotator, quicklist items cannot be recalled when making comments.

Type a character first, then select the quicklist item.

Issue has been submitted to Moodle HQ.

Cloze question (NM) ignores symbols or special characters and anything typed after in answer.

Students answering NM questions with a special character will not be graded properly as the answer including and trailing the special character will be ignored when read.

Use SAC instead of NM for these questions. (replaced by

DemoStudent View may have issues viewing advanced CSS styling.

Advanced users of eClass may work with advanced CSS stylings for their content. While it will display properly for most users, the DemoStudent View specifically may have trouble viewing it properly.

View without using DemoStudent, i.e. switch role to student or use any other role type.

Over-padded embedded audio controls.

Embedded audio displays with a significant amount of padding around controls causing overly widened display areas. This affects most resource types, but is most noticeable on Page resources.

None. Issue has been submitted to Moodle HQ.

Text editor continually expands to the right when typing/pasting unbroken strings.

Users pasting or typing content such as long and unbroken (no spaces) strings, such as long URLs, will see that the textbox will continue to expand outward to the right, making content editing difficult to see.

None. Issue has been submitted to Moodle HQ.

Malformed Cloze Questions/Answers

Making modifications to Cloze Questions results in broken questions/answers and/or corrupts order/answer data.


 Do not:
  • add or delete questions
  • change the questions order in the text
  • change their question type (numerical, shortanswer, multiple choice)

We recommend that you make changes using the HTML text editor instead of the RTF editor in eClass to ensure that you do not accidentally inject new formats or behaviours into the Cloze question that you are modifying.

Unable to use ratings or grade Anonymous Forum activity. 

The Anonymous Forum settings show functionality for Ratings and Grades, but when trying to rate or grade, there are no options available.

None - this is a misnomer. Anonymous Forums are fully anonymous and thus have no mechanism for receiving ratings or grades. These settings are to be ignored.

Adobe Connect add-in downloaded from the session's launch window doesn't install anything on Mac OS Catalina

When new Mac OS Catalina systems download and install the Adobe Connect Add-in from the session's "Download Add-In" button, the file goes through the installation process but does not actually install and consequently, the Adobe Connect launcher never launches.

Download add-in installer from:

*Important: Ensure all all permissions it requires to run, including Accessibility (Privacy & Security, System Preferences).

Assignments with Group Submissions and Marking Workflows will not automatically release grades to grader report.

Assignments that use both Group Submissions and Marking Workflows experience an issue where Released grades do not automatically transfer to the Grader Report.

Enter the grading interface in the assignment, and click Save (buttons) which will then transfer the grades to the grader report.

Update February 2020: Expected to be resolved by May 2020 annual upgrade.

Maximum number of courses users can hide in Course Overview block is random.

Users hiding courses from the Course Overview block on the eClass dashboard will reach a maximum that is seemingly random as it differs between user-to-user.


Update February 2020: Expected to be resolved by May 2020 annual upgrade.

Courses missing in Left-Navigation

Users are unable to find the course they are enrolled in under the left-navigation.

Reliability issues with the left-navigation. Instead, use the Course Overview block on the eClass Dashboard to locate enrolled/created course.

A highlighted but hidden topic in OneTopic format gives permissions error

If a student accesses a course and clicks the section-0 tab in a course with OneTopic format that has highlighted but hidden sections, it gives the error message:

Sorry, but you do not currently have permissions to do that (View hidden sections).

Remove highlights from any hidden topics.

Issue has been reported to Moodle HQ:

DemoStudents cannot see embedded videos.

When instructors log in as their DemoStudent, they are unable to see embedded content (i.e. YouTube, etc).

Switch role to Student from the user profile menu to see a more accurate representation.

PDF's captured from some 3rd party apps are unloadable by the inline-grader's document converter. 

Students sometimes use 3rd party image-capture (document scanner) apps to produce PDF files that they submit for assignments in eClass. The document converter in eClass will sometime stall on these files and prevent further activity in the same window.

Download the student's assignment file, and grade from the quick grading (view all submissions) screen. If an instructor encounters a file that stalls their session they should log out and then use the workaround above to access the problem file. This item is under investigation.

Some assignment submissions not viewable by inline-grader - document converter does not load and locks up browser session.

Some student-submitted files lock up the document converter in eClass when trying to view it using the inline-grader in the Assignment activity.

Download the student's assignment file, and grade from the quick grading (view all submissions) screen.

Clear cookies and restart your browser if your session is locked.

Missing markup layers in the assignment activity document conversion (Resolved)

Certain files including .PNG images, some form-filled PDFs, PDFs with existing overlaid annotations, and text comments added to MS Excel files are not displaying in the converted PDF in the quick grading view.

Download the student's assignment file, and grade from the quick grading (view all submissions) screen.

Update June 2019: eClass developers have fixed the issue and submitted the issue to Moodle HQ  -

Email address remains hidden regardless of profile settings (Resolved)

In the course's Participants list, email addresses remain hidden from other students regardless of the 'Email display' setting in the user profile.

Update June 2019:  the issue is resolved. Email addresses are not displayed on the participant list itself - students must click peer's names and view the information on their profile.

Word limits and word counts are missing from quiz essay questions. Users have reported the word count and limit tools are missing from quiz essay questions. These features exist in essay quiz questions when the standard text (ATTO) editor is selected. Instructors should ensure they do not select 'plain text' for Response format under Response options.
Use group or secondary CCIDs to access eClass. Users have requested the ability to send forum announcements within eClass using secondary or group email addresses. Only primary CCIDs can access eClass due the user account requirements of the application. Group mailing and email management is possible using gmail.
Accessing eClass Using Microsoft Edge MS Edge is the replacement for Internet Explorer in Windows 10. A number of users have reported problems using eClass with MS Edge, including an inability to login, problems viewing PDF content, and issues with the editing tools.

There are a number of fixes in the Moodle product backlog. Until these are incorporated into eClass, users should use one of the recommended browsers to access eClass - Firefox or Chrome (see eClass Recommended Browsers and System Set Up).

Update February 2020: Expected to be resolved in May 2020 upgrade

ePortfolio Group Creation for Courses Fails The group creation tool inside courses will fail if any students in the course have not yet logged in through eClass onto the ePortfolio service.

eClass support can assist in this process when students are no longer enrolled in courses or when other problems occur. A bug for this issue has been added to our backlog.

Gradebook setting 'Show totals excluding hidden items' setting displays incorrect calculated grade items for students

Calculated grade items render incorrect values for students in the gradebook user report when the 'Hide totals if they contain hidden items' course grade setting is set to 'Show totals excluding hidden items'.

If you need to have calculated grade items, it is recommended to not use the 'Show totals excluding hidden items' setting at this time.

Quiz Calculated Questions - dataset settings ignored

Datasets generated for Calculated Questions in Quizzes will continue to produce values with decimal places despite setting values to contain no decimals.

Bug has been reported to Moodle HQ:

Problems with csv gradebook import and mis-formatted data

(Resolved by last eClass upgrade)

Rows with data but without student identifiers are uploaded into the preceding row without errors being thrown

Ensure that there are no extra data rows in csv spreadsheets being uploaded into eClass.

This issue is being worked on at Moodle HQ.


No option to preview letter grades.

Provide an option to show letter grades to instructors but not to students when finalizing course assessments.

It is possible to hide the course total from students and set its display to 'Real (letter)' to have side-by-side view of the raw scores and resulting letters.

Badges require a unique name

Users cannot create a badge that has the same name as any other badge currently available on the site (each badge name must be unique).

We recommend appending your course name and the term/year to your badges to ensure that each name is unique. For example, a badge named 'Merit Badge' should instead be 'MATH 100 Merit Badge 2017'.

Grades are not displayed to students after disabling marking workflow filter

If students' assignment submissions have been graded with the marking workflow filter enabled, disabling the marking workflow filter will make feedback comments visible but not grades.

Rather than disabling the marking workflow filter to display grades, set the marking workflow state to Released to make grades visible to students. For more details, see Controlling Release of Grades to Students using the Assignment activity.

Errors when importing grades over 100

Spreadsheet uploads into the gradebook do not function when any scores are over 100.

Grades over 100 can be manually added to the eClass gradebook.

This is a known issue at Moodle HQ. (

PDF files set with the 'Embed' display setting do not render on iOS devices

If an instructor uploads a PDF file and changes the Display setting to 'Embed', the file will not embed or display properly on iOS devices.

This appears to be an issue with iOS devices being unable to display the embedded file.

Instructors are advised to not use the 'Embed' display setting for their PDF files. If using the embed setting is required, you may need to advise students that accessing the embedded files will only be possible on non-iOS devices.

Switching from Forced to Auto-subscription mode in Course Announcements forums removes subscribers

If an instructor switches the course Announcements forum from the default subscription mode of 'Forced-subscription' to 'Auto-subscription' all students will become unsubscribed from the forum.

The subscribers can be restored be switching back to forced subscription (or to another subscription mode like optional and then back to auto-subscription.)

This is a known issue at Moodle HQ. 


Duplicating rubric criteria containing 2 levels introduces a 3rd 'undefined' level

Using the duplicate mechanism for rubric criteria does not function cleanly when rubrics are set up with only 2 levels.

The only workaround is to delete the unwanted 3rd level.

This issue has been reported to Moodle HQ.


Greater duration for forum edits.

Provide more than 30 minutes for students to make changes to forum posts.

The forum editing time limit is required since forum posts can be submitted for assessment. Replies with corrections are possible after the editing deadline has passed and it is also possible for students to compose their posts in a separate tool, for example google docs, and post them to eClass after drafting.

Switching tabs in a tab display breaks videos that were embedded using the Media button in the editor.

If a video from a streaming service (YouTube, for example) is embedded using just its link via the Media button in the editor, switching tabs will break the player.

The workaround is to embed a video using the <iframe> embed code provided by the streaming services, relying on their player. An example of embedding videos this way can be seen in this article, which outlines embedding videos from Google Drive.

Completion Tracking options are visible for Anonymous Forums. (Resolved)

Anonymous Forums are designed to scrub user information from logs, posts, and email notifications in an effort to be truly anonymous. If completion tracking is enabled in a course, the completion tracking options appear in the settings for Anonymous Forums even though there is no information logged that can be tracked.

The only workaround at the moment is to refrain from using completion tracking in Anonymous Forums, and use the Forum activity if completion tracking is required.

Update February 2020: Completion Tracking options have been removed from Anonymous Forums. 

Resetting Dashboard to default results in errors being thrown. (Resolved)

There is currently an issue where going to Customize this page in the top right corner of your dashboard, and then on Reset page to default, will return an error after clearing some of your blocks.This is currently under investigation.

There is no workaround outside of manually removing blocks at this time. We are investigating the issue, and will remove this known issue as soon as it has been resolved.

Update February 2020: Resetting the page to default no longer returns an error after clearing your blocks.

Time shown under Last Post column in Forums (Resolved)

The date and time shown under the Last Post column in Forums is only referring to the date and time for the original post rather than any subsequent replies to the thread.

Update June 2019: The issue has been fixed.

Update February 2020: In the May 2020 annual upgrade, Last Post does not display time.

Selecting a section in a course using the Collapsed Topics format causes the section above to be unresponsive. (Resolved)

When the Collapsed Topics course format is used, clicking on a section title or clicking on Save and return to course when editing content in a section will cause a small area above the section to be unresponsive.

The workaround at the moment is to remove the selector in the URL (#section-x) or click on your course name at the top of the left-nav.

Update February 2020: The issue has been fixed.

Images within labels in the Collapsed Labels course format.

Images and longer blocks of text are not displayed in labels in the Collapsed Topics with Collapsed Labels course format.

This is expected function of the Collapsed Topics with Collapsed Labels course format. This format is a locally-developed custom tool that only operates under very specific conditions - please see here for instructions for how to use the Collapsed Topics with Collapsed Labels course format.


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