Problems Accessing eClass Courses
Posted by Dave Laurie on 28 November 2011 10:20 PM
If you are experiencing difficulty locating your eClass (powered by Moodle) courses, you may be encountering one of the following issues:
eClass Course is not available to students
This is most common at the start of term when classes have not yet opened for student access. The default date for course availability is always the first day of classes. The opening/closing of your course is entirely under the control of your instructor so you should always verify with them first if you believe that you should have access and do not.
Recent Course Changes in BearTracks
It can take up to 48 hours for an enrollment change made in Bear Tracks (eg. a section switch) to be propagated through to eClass and for your courses to appear in your class list. If you are unable to access your eClass course after waiting 48 hours, please contact IST eClass support at firstname.lastname@example.org with the subject line: 'Moodle Course Enrollment for [course name and section]' and include your full legal name, CCID, the affected courses & course sections (ex. Lec A1).
eClass Course does not exist
Keep in mind that not all instructors choose to incorporate an online eClass component as part of the course. If you are certain that your instructor has an eClass component, please contact IST eClass support at email@example.com with the subject line: 'Moodle Course Enrollment for [course name and section]' and include your full legal name, CCID, the affected courses & course sections. We will be more than happy to check whether your course indeed has an online learning component.
Accessing the incorrect eClass URL
Make sure you are accessing the correct URL by going to http://www.ualberta.ca and clicking on the eClass link found on the top navigation bar. Alternatively, you can access the direct link at https://eclass.srv.ualberta.ca/portal.
You will be brought to a new page prompting you to make a selection before you login to eClass. Ensure that you select University of Alberta Credit Courses. Next, enter your CCID (Campus Computing ID) and password in the campus SSO portal.
*Note: If you do not have a CCID or require any changes to your UAlberta account, please contact IST Helpdesk at (780) 492-9400 or firstname.lastname@example.org. You can also visit their website at https://ist.ualberta.ca/.
Internet Browser Incompatibility
Please ensure you are using one of the recommended browsers for eClass, Firefox v14+ or Chrome v21+. Other supported internet browsers include Safari 6+ and Opera 9+.
Please note that any version of Internet Explorer is not recommended but if you HAVE to use IE, the minimum version supported is IE 10. Microsoft Edge should not be used as numerous issues have been reported for all versions.
Web Browser Cache Issues
If after you have explored the above possibilities and you still cannot access your eClass courses on Moodle, your browser may be attempting to load a cached page. This issue can often be resolved by logging out of eClass, clearing your browser’s cache, and logging back in to eClass.
To clear your browser cache follow the instructions in the following article: Clearing Your Browser Cache.