Student Problems when Viewing their Grades

Article Last Updated May 2018

If your students are having difficulty accessing their grades, one of the following is likely causing the issue:
 

The Gradebook is currently hidden from students

If a student is unable to access ANY grades (ie. the Grades link is unavailable to them), it is likely that the setting to show the gradebook to students has been disabled. To enable student access to the gradebook, click on the gear icon from your course main page, then click on Edit settings. Next, on the Edit course settings page, scroll down to the item 'Show students their own grades' (under the Appearance heading), and change the value to Yes.

Note that it is standard procedure for learning management systems to show students only their assigned grades. By showing students the gradebook, you are not granting students access to their classmates’ grades.

 

The Course Total Grade is hidden from students gradebook

By default the course total grade is hidden from students. To allow students to see their overall grade in the course, you must turn it on.

To configure the gradebook:

  1. Go to the Grade administration page by clicking on Grades in the navigation panel, near the top left corner of the page.



  2. Alternatively, to access the Grade administration page, you can also click on the gear icon on your course main page, then select Gradebook setup.



  3. Once you are on the Grade administration page, make sure you are in the Gradebook setup tab, under the Setup tab. Click on Edit > Edit settings beside your course's name.



  4. Here you can set the grade type and the Grade display type, which is what students see in their gradebook.



The missing grade item may be hidden in the gradebook

If students can access the gradebook, but cannot see a specific grade item, this may be because that item is currently hidden from students in the gradebook. To show these items, click on the Gradebook setup tab under the heading Setup tab.

Find the affected grade item on the page, and check the icons in the dialog after clicking on Edit. If you see an icon of a closed eye, this means that that item is currently hidden to students. Hidden items are displayed to the instructor with greyed out text, as shown below. To show this item to students, click on the closed eye icon to ‘Show’ it.

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