Audio Quality in eClassLive Sessions

Article Last Updated September 2018

This article contains suggestions for best practices to ensure audio quality in eClassLive sessions. Generally audio performance is reliable under normal conditions but some situations can cause issues.

  • Using eClassLive on weaker internet connections: session performance relies on robust internet connections and the stronger these are, the better the user experience.

Recommendation: Always use the best internet connection available - LAN or wired ethernet if possible and ensure if using wifi that signal strength and proximity to wireless access point are maximized.

  • Multiple audio feeds at the same time: large numbers of simultaneous audio feeds can impact quality and make it difficult for individual speakers to be heard.

Recommendation: control participant microphone rights and use status indicators to designate individuals who should be speaking at a given time.

  • Using components such screen sharing and video pods: audio signals are only one component of the bandwidth utilized by eClassLive and certain features of the application are more bandwidth intensive than others.

Recommendation: use screen sharing and video pods only as required, replacing them with 'lighter-weight' processes whenever possible. For example, instead of sharing a presentation from your desktop, upload the ppt file into the session and deliver it using the share pod.

  • High number of overall pods available in a session: creating a high number (eg. > 10) pods in a session can impact the audio files in a session.

Recommendation: Pods sometimes collect in a session as new ones are added over top of old ones. To clean up old, unused pods from a session, follow these steps: Click Pods > Manage pods > Select unused > Delete. From this interface, you can also see any other pods that might have been used but are no longer required and could delete them as well.

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