Knowledgebase: Online Lectures
Stream2 Known Issues

Article Last Updated March 2020

This article lists the current known issues and technical problems in Stream2 that are currently under investigation or have already been reported to the vendor for repairs.

Issue Summary Known Workarounds

It is not possible to make recordings using Safari.

Users can switch to Chrome or Firefox. This issue has been reported to the vendor.

It is not possible to rename a recording or edit a description for existing recordings.

Resolved. This feature was released March 22nd.

It is not possible to edit recordings.

This feature is not possible with the LTI only version of Stream2.

An upload error occurs for certain recordings that are launched from Chrome on windows and that selecting specific applications or windows to record.

This issue is being investigated.

There is no way to restart a recording (if your computer were to crash)  This issue is has been reported.
Closed captions are not enabled on this tool. Resolved. This feature was released March 22nd.
Live streaming buffers poorly when large screens are being recorded. Resolved. This feature was released March 22nd.
Live streaming buffers at the start of every stream. This is normal performance - it take 75 seconds for Stream2 to turn on a new transcoder instance for a stream. After that time buffering should only occur due to regular internet bandwidth issues.
File segmenting issue affecting buffering. Resolved. This feature was released March 22nd.
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