Knowledgebase: Online Assessment
Assign2 Known Issues

Article Last Updated April 2021

This article lists the current known issues and technical problems in Assign2 that are currently under investigation or have already been reported to the vendor for repairs.

Issue Summary Known Workarounds

Adding a student override will prevent the number of questions from being updated. 

Instructors must create the questions (or placeholder questions) BEFORE adding any student overrides in an assessment.

Adding a student override counts as a submitted assignment on the dashboard.

None. These can safely be ignored as no student submission will appear in the students table.

Editing the score associated with a comment does not update in the interface automatically.

Refreshing the page will show the correct score.

Access restrictions (for example restricting to a date) on an Assign2 tool links prevent students from being automatically pulled into the assessment.

Instructors can hide the tool link and release it manually when required. This issue has been reported to the vendor. 

Notability application for Mac allows hidden layers to be saved in PDFs and Assign2 displays these layers.

Notability allows work to be exported as images instead of PDF and selecting that option will not export any hidden layers. Students should always preview their uploaded Assign2 files before finalizing their submissions. This issue has been reported to the vendor.

Statistics button on dashboard doesn't show anything. 

Resolved. Released August 30th. 

eClass external tool link is accidentally deleted.

Data is not deleted in the Assign2 backend and can be recovered by a site administrator.

It is not possible to switch assessment types after they have been initially created through the Assign2 interface.

This operation is not possible with Assign2 - users need to create a new external tool link to change the assessment type.

The cursor is not visible when using the question creation and grading interfaces.

Resolved. Released Aug. 3rd 2020. 

Student submissions that are uploaded in the wrong orientation cannot be adjusted.

Resolved. Released Aug. 3rd 2020. Instructors can now rotate student submissions. 

Saved comments sometimes persist across assignments.  This issue is has been reported to the vendor.
Assessment settings cannot be changed when using Safari - the application shows an error saying the due date is invalid and the change cannot be saved. This issue has been reported to the vendor. Instructors should switch to Chrome when using Assign2 until a fix is released.
Late submissions are not being identified in the interface. Resolved. This feature was released Aug. 3rd 2020. Late submissions are now coloured red.
Students aren't notified if their submission is incomplete Resolved. This feature was released Aug. 3rd 2020.
The grader is not identified. Resolved. This feature was released Aug. 3rd 2020.
Questions can not be edited after creation. Resolved. This feature was released March 22ndNote: it is still not possible to edit the number of questions in an assessment after it had been created.
No option to open assignments to students at a specific date/time. Reported to vendor. Late summer release targeted.
No ability to enter question titles (or create multi-part questions.) Reported to vendor. Late summer release targeted.
Provide option for a csv export of student grades. Resolved. Released August 30th
No mechanism to handle time accommodations. Reported to vendor. Late summer release targeted.
   
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