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Knowledgebase : eClass > eClass Technical issues
BROWSERS For best results on eClass, we recommend using the latest versions of Firefox or Chrome available for both PC or Mac (minimum version recommended for Chrome is 30; for Firefox 25). To download the latest version of Firefox, click here [https://...
This article lists the current known issues and technical problems in eClass that have already been added to our product backlog for repairs or for which there is already development underway or completed for from moodle.org. ISSUE/PROBLEM SUMMARY...
If you are experiencing difficulty locating your eClass (powered by Moodle) courses, you may be encountering one of the following issues: ECLASS COURSE IS NOT AVAILABLE TO STUDENTS This is most common at the start of term when classes have not yet ope...
eClass, as well as many other common sites, uses pop-up windows to enhance the site's user experience by providing new pages with useful content while retaining the original window or tab. If you have pop-ups blocked, you may lose access to some of the co...
Infrequently, users encounter the error 'Invalid JSON string' when trying to upload files. This can mean one of a few different things is going wrong: * The first and most common cause of this error stems from Internet Explorer. Try uploading the file...
Article Last Updated May 2018 _The following article contains features, steps, or screenshots that are updated for the new version of eClass available June 25th, 2018. If you run into issues before that time please contact_ _IST eClass support_ [https:/...
The TSQS optical scoring data provided by IST may include a number of columns in addition to the raw score including the students' wrong answers and their actual responses. eClass Moodle will only allow instructors to import one column as the 'Comments'...
Article Last Updated May 2018 _The following article contains features, steps, or screenshots that are updated for the new version of eClass available June 25th, 2018. If you run into issues before that time please contact_ _IST eClass support_ [https:/...
If you have already entered a grade for an assignment via the grader report (as opposed to providing grades through the assignment grading tools), you may have problems attaching files to the assignment. Your students may also be unable to view files you ...
Elluminate, the previous centrally supported synchronous online learning component of eClass, runs on the Java platform so this must be installed and up-to-date on your machine as well as in your browser in order to access old Elluminate eClassLive sessio...
If you experience problems uploading or downloading files when using eClass (Powered by Moodle), the first thing to do is ensure you are using the recommended browser: Firefox. Problems have been reported when using both Internet Explorer and Google Chrom...
The Announcements forum should be visible at the top of your class as shown below: If the Announcements forum is not visible, follow these steps to re-enable it: * First, click on EDIT SETTINGS under Course Administration in the Administration block:...
All Windows 8 users will experience some initial issues when trying to access Elluminate sessions and recordings. Elluminate uses the Java Network Launching Protocol (JNLP) to launch web conferencing sessions, but the default settings in Windows 8 may n...
You may sometimes need to clear your browser cache to solve various issues within eClass. Please follow the instructions below to clear the cache for your specific browser. If the instructions do not match your particular browser version or OS version, ...
The recommended process for communicating with the students in your eClass course is to use the Announcements forum, which is automatically created in every eClass course. If you do not see the Announcements forum in your course, consult the article Missi...
If you type a very long string into the a Glossary term entry field, you may run into a rare problem where the long text doesn't wrap and the glossary display gets cut off. A common time this happens is when you enter very long urls to link to library res...
If you run into issues while attempting to upload csv files into the eClass gradebook, try the following troubleshooting steps: Error message: 'user mapping error, could not find user...' * These errors are usually caused by mis-mapping the columns ...
The new eClass theme introduced June 2014 has some display problems in rendering the font on certain computers running Windows (PC) affecting the Firefox browser. The IST eClass team is working on a fix to improve the display of eClass on this browser. ...
Some instructors using the eClass Glossary tool may encounter problems when migrating content from year to year. By default, the Glossary tool is meant as a collaborative tool so that everyone in the course can participate in the construction of a resourc...
eClass, as well as many other common sites, uses browser cookies to improve the site's user experience by remembering preferences and other useful information. If you have cookies disabled, you will not be able to access eClass. By default, most modern br...
Some instructors share videos, documents, and forms from their UAlberta google documents domain with their students through eClass courses. This article will explain how to view UAlberta Google Drive content on eClass when it does not display properly. ...
The eClass Grader Report indicates that cells have been overridden by changing the background colour of the cell to orange. This is perfectly normal and occurs whenever users edit an activity module column or calculated column (such as a category or cours...
On rare occasions, instructors may run into the generic error message (see below) when attempting to edit their letter grade boundaries. What occurs in these cases is that in the database for the course gradebook, two identical grade boundary values hav...
The eClass Grader Report indicates that cells have been overridden by changing the background colour of the cell to orange. This occurs whenever users edit directly in the grader report and is perfectly normal. For calculated columns such as a course or c...
Some users may encounter strange issues when editing pages, headers, forum posts in eClass - basically anywhere the html editor interface appears. The problem occurs when your browser has cached a corrupt copy of the editor's javascript language file. You...
Article Last Updated May 2018 _THE FOLLOWING ARTICLE CONTAINS FEATURES, STEPS, OR SCREENSHOTS THAT ARE UPDATED FOR THE NEW VERSION OF ECLASS AVAILABLE JUNE 25TH, 2018. IF YOU RUN INTO ISSUES BEFORE THAT TIME PLEASE CONTACT __IST ECLASS SUPPORT_ [HTTPS:/...
A known bug can sometimes cause problems identifying which grades have been released to students. This issue is in active development by the moodle community and we will be looking to release a fix as soon as possible. The problem affects the GRADEBOOK ...
Through the normal course content copy procedures, student and instructor contributions into the database activity are not copied forward from year to year. These submissions are considered user data and for that reason are excluded from the regular rou...
Some multimedia objects embedded into eClass may have problems displaying in some browsers. If you are missing multimedia content that your instructor has directed you to view, try the troubleshooting steps listed below for your specific browser. Note tha...
On July 4th 2015, eClass was upgraded to a new major version to provide greater security and reliability, as well as a number of beneficial functional improvements. One area of focus in the upgrade was the useability of the gradebook and we have outlined ...
In the gradebook, there is an option to toggle the display by clicking on the box icon beside the course name. Clicking on the icon will allow you to change the format to Full view, Aggregates only, or Grades only. The default display is 'Full view,' ...
The spell checker function within the eClass text editor (TinyMCE editor) is no longer available. This is due to changes implemented by Google to their Spell Check Web Service. Fortunately, most modern browsers provide a built-in spell checker that can ...
A known bug can sometimes cause problems identifying which grades have been released to students. This issue is in active development by the moodle community and we will be looking to release a fix as soon as possible. The problem affects graded activit...
As mentioned on our news feed, some users are encountering errors while grading assignments in eClass [https://support.ctl.ualberta.ca/index.php?/News/NewsItem/View/124/eclass-assignment-grading-issues-tuesday-october-10th-2017]. While the eClass support ...