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Knowledgebase : eClass > eClass Technical issues
BROWSERS For best results on eClass, we recommend using the latest versions of Firefox or Chrome available for both PC or Mac (minimum version recommended for Chrome is 30; for Firefox 25). To download the latest version of Firefox, click here [https://...
This article lists the current known issues and technical problems in eClass that have already been added to our product backlog for repairs or for which there is already development underway or completed for from moodle.org [https://moodle.org]. ISS...
If you are experiencing difficulty locating your eClass (powered by Moodle) courses, you may be encountering one of the following issues: ECLASS COURSE IS NOT AVAILABLE TO STUDENTS This is most common at the start of term when classes have not yet ope...
eClass, as well as many other common sites, uses pop-up windows to enhance the site's user experience by providing new pages with useful content while retaining the original window or tab. If you have pop-ups blocked, you may lose access to some of the co...
Infrequently, users encounter the error 'Invalid JSON string' when trying to upload files. This can mean one of a few different things is going wrong: * The first and most common cause of this error stems from Internet Explorer. Try uploading the file...
Article Last Updated May 2018 The eClass Gradebook does not directly allow the import of textual information into standard gradebook columns. This article describes the workaround of importing the text into the _Feedback_ location for a column. Common us...
The TSQS optical scoring data provided by IST may include a number of columns in addition to the raw score including the students' wrong answers and their actual responses. eClass Moodle will only allow instructors to import one column as the 'Comments'...
Article Last Updated May 2018 If your students are having difficulty accessing their grades, one of the following is likely causing the issue: THE GRADEBOOK IS CURRENTLY HIDDEN FROM STUDENTS If a student is unable to access ANY grades (ie. the Grades...
Article Last Updated May 2018 If you have already entered a grade for an assignment via the grader report (as opposed to providing grades through the assignment grading tools), you may have problems attaching files to the assignment. Your students may a...
Elluminate, the previous centrally supported synchronous online learning component of eClass, runs on the Java platform so this must be installed and up-to-date on your machine as well as in your browser in order to access old Elluminate eClassLive sessio...
Article Last Updated May 2018 The Announcements forum should be visible at the top of your class as shown below: If the Announcements forum is not visible, follow these steps to re-enable it: * On your course main page, click on the GEAR icon near ...
The recommended process for communicating with the students in your eClass course is to use the Announcements forum, which is automatically created in every eClass course. If you do not see the Announcements forum in your course, consult the article Missi...
You may sometimes need to clear your browser cache to solve various issues within eClass. Please follow the instructions below to clear the cache for your specific browser. If the instructions do not match your particular browser version or OS version, ...
If you run into issues while attempting to upload csv files into the eClass gradebook, try the following troubleshooting steps: Error message: 'user mapping error, could not find user...' * These errors are usually caused by mis-mapping the columns ...
Article Last Updated May 2018 Some instructors share videos, documents, and forms from their UAlberta google documents domain with their students through eClass courses. This article will explain how to view UAlberta Google Drive content on eClass when ...
Article Last Updated May 2018 The eClass Grader Report indicates that cells have been overridden by changing the background colour of the cell to orange. This is perfectly normal and occurs whenever users edit an activity module column or calculated col...
eClass, as well as many other common sites, uses browser cookies to improve the site's user experience by remembering preferences and other useful information. If you have cookies disabled, you will not be able to access eClass. By default, most modern br...
Some instructors using the eClass Glossary tool may encounter problems when migrating content from year to year. By default, the Glossary tool is meant as a collaborative tool so that everyone in the course can participate in the construction of a resourc...
Article Last Updated May 2018 This article will explain how to print pages on eClass. This functionality is governed by print-style component of the eClass theme but is actively completed by the web browser so there may be slight differences in the mech...
Article Last Updated May 2018 A known bug can sometimes cause problems identifying which grades have been released to students. This issue is in active development by the moodle community and we will be looking to release a fix as soon as possible. The ...
Article Last Updated May 2018 Through the normal course content copy procedures, student and instructor contributions into the database activity are not copied forward from year to year. These submissions are considered user data and for that reason a...
Article Last Updated May 2018 In the gradebook, there is an option to toggle the display by clicking on the box icon beside the course name. Clicking on the icon will allow you to change the format to Full view, Aggregates only, or Grades only. * T...
Article Last Updated May 2018 A known bug can sometimes cause problems identifying which grades have been released to students. This issue is in active development by the moodle community and we will be looking to release a fix as soon as possible. Th...
The spell checker function within the eClass text editor (TinyMCE editor) is no longer available. This is due to changes implemented by Google to their Spell Check Web Service. Fortunately, most modern browsers provide a built-in spell checker that can ...