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Knowledgebase : eClass > eClass Technical issues
Article Last Updated April 2021 This article lists the current known issues and technical problems in eClass that have already been added to our product backlog for repairs or for which there is already development underway or completed by at moodle.org...
Article Last Updated February 2021 Since the eClass Learning Management System (LMS) is based on an open-source product (Moodle), the IST eClass support team has the opportunity to make local customizations and improvements. Where possible, these change...
Article Last Updated March 2020 If you are experiencing difficulty locating your eClass courses, you may be encountering one of the following issues: ECLASS COURSE IS NOT AVAILABLE TO STUDENTS This is most common at the start of term when classes ha...
Article Last Updated December 2020 ExamLock [https://support.ctl.ualberta.ca/index.php?/Knowledgebase/Article/View/375/15/using-examlock-to-promote-integrity-in-eclass-quizzes] will work only after it is granted all the permissions it needs when install...
eClass, as well as many other common sites, uses pop-up windows to enhance the site's user experience by providing new pages with useful content while retaining the original window or tab. If you have pop-ups blocked, you may lose access to some of the co...
The recommended process for communicating with the students in your eClass course is to use the Announcements forum, which is automatically created in every eClass course. If you do not see the Announcements forum in your course, consult the article Missi...
Article Last Updated May 2018 The eClass Gradebook does not directly allow the import of textual information into standard gradebook columns. This article describes the workaround of importing the text into the _Feedback_ location for a column. Common us...
Article Last Updated May 2018 If your students are having difficulty accessing their grades, one of the following is likely causing the issue: THE GRADEBOOK IS CURRENTLY HIDDEN FROM STUDENTS If a student is unable to access ANY grades (ie. the Grades...
Infrequently, users encounter the error 'Invalid JSON string' when trying to upload files. This can mean one of a few different things is going wrong: * The first and most common cause of this error stems from Internet Explorer. Try uploading the file...
The TSQS optical scoring data provided by IST may include a number of columns in addition to the raw score including the students' wrong answers and their actual responses. eClass Moodle will only allow instructors to import one column as the 'Comments'...
Article Last Updated May 2018 If you have already entered a grade for an assignment via the grader report (as opposed to providing grades through the assignment grading tools), you may have problems attaching files to the assignment. Your students may a...
Article Last Updated March 2020 You may sometimes need to clear your browser cache to solve various issues within eClass. Please follow the instructions below to clear the cache for your specific browser. If the instructions do not match your particul...
If you run into issues while attempting to upload csv files into the eClass gradebook, try the following troubleshooting steps: Error message: 'user mapping error, could not find user...' * These errors are usually caused by mis-mapping the columns ...
Article Last Updated February 2021 This article lists the current known issues and technical problems in ExamLock that are already under investigation or have been added to our product backlog for repairs. ISSUE/PROBLEM SUMMARY KNOWN WORKAROU...
Article Last Updated May 2018 The eClass Grader Report indicates that cells have been overridden by changing the background colour of the cell to orange. This is perfectly normal and occurs whenever users edit an activity module column or calculated col...
Article Last Updated May 2018 The Announcements forum should be visible at the top of your class as shown below: If the Announcements forum is not visible, follow these steps to re-enable it: * On your course main page, click on the GEAR icon near ...
Article Last Updated April 2021 Some instructors share or embed videos, documents, and forms from their UAlberta google documents domain with their students through eClass courses. This article will explain how to view UAlberta Google Drive content on e...
Article Last Updated May 2018 A known bug can sometimes cause problems identifying which grades have been released to students. This issue is in active development by the moodle community and we will be looking to release a fix as soon as possible. The ...
Article Last Updated May 2018 Through the normal course content copy procedures, student and instructor contributions into the database activity are not copied forward from year to year. These submissions are considered user data and for that reason a...
Article Last Updated May 2018 This article will explain how to print pages on eClass. This functionality is governed by print-style component of the eClass theme but is actively completed by the web browser so there may be slight differences in the mech...
eClass, as well as many other common sites, uses browser cookies to improve the site's user experience by remembering preferences and other useful information. If you have cookies disabled, you will not be able to access eClass. By default, most modern br...
Article Last Updated May 2018 In the gradebook, there is an option to toggle the display by clicking on the box icon beside the course name. Clicking on the icon will allow you to change the format to Full view, Aggregates only, or Grades only. * T...
Some instructors using the eClass Glossary tool may encounter problems when migrating content from year to year. By default, the Glossary tool is meant as a collaborative tool so that everyone in the course can participate in the construction of a resourc...
Article Last Updated May 2018 A known bug can sometimes cause problems identifying which grades have been released to students. This issue is in active development by the moodle community and we will be looking to release a fix as soon as possible. Th...
The spell checker function within the eClass text editor (TinyMCE editor) is no longer available. This is due to changes implemented by Google to their Spell Check Web Service. Fortunately, most modern browsers provide a built-in spell checker that can ...
Article Last Updated August 2020 This article describes how students currently accessing University of Alberta learning resources from The People's Republic of China can improve their connectivity. To meet this need, IST Security and Privacy and Network...
Article Last Updated July 2020 With Adobe Flash's end of life scheduled for December 31, 2020 [https://www.adobe.com/ca/products/flashplayer/end-of-life.html], interactive learning objects such as SCORM modules, if based on Flash, will stop functioning ...
Article Last Updated September 2019 The AVG antivirus for Mac users is preventing access to the login page for University of Alberta services, including eClass and Bear Tracks. While we wait for a solution from AVG, you can add an exception for "login...
Article Last Updated January 2021 A known issue [http://support.ctl.ualberta.ca/index.php?/Knowledgebase/Article/View/255/22/eclass-known-issues] sometimes results in course content and appearance becoming scrambled when content is copied from external ...