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Knowledgebase : eClassLive > eClass Live (Adobe Connect) - Troubleshooting
If you are having some trouble with audio or your microphone in Adobe Connect, here are a few tips that may help: * Be sure your microphone is plugged in BEFORE you access an Adobe Connect meeting. Otherwise, close the Adobe Connect window, plug in yo...
Some users on Mac computers running the Snow Leopard OS may run into issues with their computer operating very slowly during Adobe Connect sessions. If this is occurring you will see that your computer's CPU is running near or at 100% during AC sessions. ...
NOTE: THESE ISSUES SHOULD BE RESOLVED BY THE ECLASS UPGRADE SCHEDULED FOR SUMMER 2017. A small number of users have reported audio issues with eClassLive recordings in Fall 2015. The sessions associated with these recordings did not experience any audio...
For assistance with producing multimedia, audio, or video files outside of eClass, please contact the IST helpdesk. EMAIL: ist@ualberta.ca PHONE: 780-492-9400 WALK-IN: GSB 2-10 WEB: https://ist.ualberta.ca/services/audio-video/ [https://ist.ualberta.c...
If you run into issues while attempting to upload and share PowerPoint presentations in eClassLive, the following troubleshooting steps could help to resolve the problem: 1. Ensure that you have installed the Adobe Connect add-in: * Install for Wind...