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Apr
13
Final Exam Delivery Update
Posted by Dave Laurie on 13 April 2021 04:24 PM

Attention eClass Users,

With the Winter 2021 final exam period about to start, we would like to remind instructors to review the available options for delivering exams remotely and to get in touch with eClass support as soon as possible if they require any assistance.

Of particular note, instructors should be aware of the following:

- We have constructed new documentation for handling audio accommodation exams. In addition, instructors using Assign2 can now add individual exam time accommodations for specific students.

- If your final exam will be using ExamLock for the first time this term, the increased security measures released January 2021 will now close banned applications automatically when students launch their attempts. Instructors can still use ExamLock with Smart Exam Monitor via a specific setting to allow the programs to work together.

- We have released a new digitization tool for converting MS Word exam files into eClass questions and quizzes.

- The eClass team has extended support hours for the final exam period are Monday through Friday 8:30AM - 9:00PM and Saturdays 9:00AM - 5:00PM.

The eClass status page will be updated with timely information in case of any disruptions during exams.

Instructors are encouraged to complete this form to advise us in advance of any remote exams they have scheduled as we are using the information collected to review exam setups in advance and plan support.

If you have any questions about these updates or require any assistance with using any of these exam delivery services, please contact us at eclass@ualberta.ca

Regards,
IST eClass Support


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Feb
8
Zoom Feature Update: Live Transcription
Posted by Dave Laurie on 08 February 2021 04:11 PM

Attention Zoom Users,

As of Feb. 1st, 2021 Zoom released a new feature that allows instructors to turn on live text transcription for closed captions in their meetings. This free and automated feature allows meeting participants to enable and control the display of a live audio-to-text subtitle in real time.

Instructors can enable this option for their meetings by following these instructions.

Anyone with questions about this new option can contact eClass support.

Regards,
IST eClass Support


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Feb
4
eClass Maintenance Outage February 17th 11-11:59PM
Posted by Dave Laurie on 04 February 2021 02:53 PM

Attention eClass users,

This is an alert that there will be a maintenance outage for eClass on Wednesday February 17th 2021 from 11:00 PM - 11:59 PM. This outage is required to perform a minor version update and apply bug fixes to eClass. 

Please note that while we have booked a 1 hour maintenance window, eClass will be available as soon as the required changes are complete. We will be sending an additional announcement once access to eClass has been restored.

eClass will be unavailable for the duration of this outage. If you have any questions about this outage, please contact us at eclass@ualberta.ca.

Regards,
IST eClass Support


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Jan
27
Midterm Exam Delivery Update
Posted by Chris Goetz on 27 January 2021 04:57 PM

Attention eClass Users,

With the start of the Winter 2021 midterm exam period, we would like to remind instructors to review the available options for delivering exams remotely. Of particular note, instructors should make sure they are familiar with the available mechanisms to provide exam accommodations for students.

Instructors using ExamLock should take special note that the security measures in ExamLock have been increased so that banned applications are now closed automatically when students launch their attempts. Instructors pairing ExamLock with SEM now have a specific setting to allow the programs to work together.

Last, instructors are encouraged to complete this form to advise us in advance of any remote exams they have scheduled.

We also have 2 important support updates for Winter 2021:

  • As per this announcement, the eClass team will be extending our support hours from 8:30AM through 9PM weekdays starting February 1st, 2021.
  • Instructors should bookmark the new eClass status page which will be updated with timely information in case of any disruptions during exams.

If you have any questions about these updates or require any assistance with using any of these exam delivery services, please contact us at eclass@ualberta.ca.


Regards,
IST eClass Support


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Jan
22
Winter 2021 eClass Support Extended Hours
Posted by Dave Laurie on 22 January 2021 02:23 PM

Attention eClass Instructors and Users,

Effective Monday February 1st and continuing through April 30th, 2021, eClass will be extending their email and phone support hours to 8:30AM to 9:00PM Monday through Friday (except over the spring break week). This change is to support midterm examinations that are offered weekday evenings to accommodate consolidated classes and for students in different time zones. 

Please note that with the limited resources available, Saturday exam support will only be offered during the scheduled Final Exam period from April 16th to April 30th or if instructors have already posted Saturday midterm dates in their syllabus

If your course has a scheduled Saturday midterm that will need support, please contact the eClass team as soon as possible with the details of the exam (name of primary instructor or Course captain, course name, date and time of the midterm). 

Please let us know if you have any questions about this change.  

Regards,
IST eClass Support


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Jan
6
ExamLock Outage Jan. 7th 2021 9:00PM - 11:59PM
Posted by Chris Goetz on 06 January 2021 02:46 PM

Attention ExamLock users,

There will be a brief outage for ExamLock on Thursday January 7th, 2021 from 9:00PM - 11:59PM. This outage is required to release an update to the ExamLock service in advance of the Winter 2021 term.

ExamLock will be unavailable for the duration of this outage, but access to eClass will not be impacted.

If you have any questions about this outage, please contact us at eclass@ualberta.ca.

Regards,

IST eClass Support


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