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Jul
11
eClass Major Outage Schedule 2018-2019
Posted by Chris Goetz on 11 July 2018 10:10 AM

Attention eClass users,

eClass requires regularly scheduled outages to perform necessary updates and maintenance to eClass and eClassLive on specific dates designed to minimize the impact on the majority of eClass users.

For the coming year, full 24-hour and 48-hour maintenance windows for eClass and eClassLive are scheduled for the following dates:

  • August 25th 2018 (24 hours)
  • January 5th - 6th 2019 (48 hours)
  • May 4th, 2019 (24 hours)
  • June 22nd - 23rd 2019 (48 hours)

Each 24-hour outage will run from 12:00 AM to 11:59 PM and each 48-hour outage will start at 12:00 AM on the first listed day and will end at 11:59 PM on the following day unless otherwise posted.

eClass and eClassLive will be unavailable for the duration of each of these maintenance windows, so please plan well in advance and do not schedule any tasks that require eClass to be available during these windows. Note however that most outages will require less time than forecast and anytime the work is completed early the system is released for use.

Please note that this new schedule only includes planned maintenance windows, and that eClass may still require emergency outages for shorter durations as necessary throughout the year.

If you have any questions about this schedule, please contact us at eclass@ualberta.ca

Regards,

IST eClass Support


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Jun
25
eClass Post-Upgrade Performance Testing June 26th 7:00 - 7:30 AM
Posted by Chris Goetz on 25 June 2018 01:44 PM

Attention eClass users,

This is an alert that eClass will undergo a brief session of performance testing on Tuesday, June 26th from 7:00AM - 7:30PM. These tests are required to benchmark the performance of the eClass server infrastructure.

We do not expect any disruption in service within the posted window, but the potential exists for some users to experience performance slowdowns during the testing period.

If you have any questions about the performance testing window, please contact us at eclass@ualberta.ca.

Regards,
IST eClass Support


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Jun
22

Attention eClassLive users,

RESOLVED - June 25th at 9:00AM: The hosting team has made a change to the Adobe Connect infrastructure to resolve the root cause of this issue.  Network access has been restored and eClassLive sessions should now function properly.

UPDATE - June 22nd at 4:15PM: Our hosting provider has found network traffic slowdowns in the Adobe Connect infrastructure and are working to repair the problem.

The eClassLive application is currently experiencing a service degradation. Users may experience issues with audio performance, document sharing, and breakout rooms.

We have escalated this issue to our hosting provider, who is investigating further.

Thank you for your patience as we try to restore full performance to eClassLive. If you have any questions about this issue, please contact us at eclass@ualberta.ca.

Regards,
IST eClass Support


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Jun
18

UPDATE: eClass is now available - the maintenance outage was completed early and the site was released at 12:45PM June 23rd.

Attention eClass users,

This is a reminder that there will be a scheduled maintenance outage for eClass on June 23rd 2018 from 12:00AM through June 24th 2018 11:59PM. This outage is required to perform infrastructure maintenance and a major upgrade to eClass.

For an overview of the most impactful changes coming to eClass in this upgrade, please review these video highlights. A complete list of changes coming in the upgrade can be found here.

Please note that while we have booked a full 48 hour maintenance window, eClass will be available as soon as the required changes are complete. We will be sending an additional announcement once access to eClass has been restored.

eClass and eClassLive will be unavailable for the duration of this outage. If you have any questions about this outage, please contact us at eclass@ualberta.ca.

Regards,

IST eClass Support


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Jun
15
RESOLVED: eClass Impacts of Peoplesoft Outage June 15th 2018
Posted by Dave Laurie on 15 June 2018 02:24 PM

Attention eClass Users,

This outage was resolved at 6:30PM Friday June 15th and full service was restored.

The U of A is currently experiencing an outage in Bear Tracks (Peoplesoft). During this interruption, users will not be able to perform any of the following eClass functions:

  • Export their gradebooks in Bear Tracks format - users will encounter a “Primary service component” error.
  • Request new eClass courses - users will receive an error if they try to log into the eClass Course Request System.

In addition during the outage, new CCID user accounts will not be created on eClass.

Regular instructor and student access to eClass is not affected by this outage.

IST is working with the Bear Tracks (Peoplesoft) vendor to resolve this issue as fast as possible. If you have any questions about this issue, please contact us at eclass@ualberta.ca.

Regards,
IST eClass Support


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May
16
eClass Support Portal Upgrade
Posted by Chris Goetz on 16 May 2018 09:45 AM

Attention eClass users,

This is an alert that there will be a scheduled maintenance outage for the eClass Support portal on Tuesday, May 29th from 9:00AM - 1:00PM. The server infrastructure will be upgraded during this outage.

During the outage users may experience intermittent slow performance and/or pages may fail to load in the Knowledge Base for eClass. In addition, links that point to the eClass support portal (for example, the ‘Help’ link inside of eClass) will not function during this outage.

Users can still submit support tickets for eClass assistance by email or contact us by phone.

Access to eClass and eClassLive will be unaffected by this outage.

If you have any questions about this outage, please contact us at eclass@ualberta.ca.

Regards,
IST eClass Support


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