RSS Feed
News
Subscribe to News:
Jun
22

Attention eClassLive users,

RESOLVED - June 25th at 9:00AM: The hosting team has made a change to the Adobe Connect infrastructure to resolve the root cause of this issue.  Network access has been restored and eClassLive sessions should now function properly.

UPDATE - June 22nd at 4:15PM: Our hosting provider has found network traffic slowdowns in the Adobe Connect infrastructure and are working to repair the problem.

The eClassLive application is currently experiencing a service degradation. Users may experience issues with audio performance, document sharing, and breakout rooms.

We have escalated this issue to our hosting provider, who is investigating further.

Thank you for your patience as we try to restore full performance to eClassLive. If you have any questions about this issue, please contact us at eclass@ualberta.ca.

Regards,
IST eClass Support


Read more »



Jun
18

UPDATE: eClass is now available - the maintenance outage was completed early and the site was released at 12:45PM June 23rd.

Attention eClass users,

This is a reminder that there will be a scheduled maintenance outage for eClass on June 23rd 2018 from 12:00AM through June 24th 2018 11:59PM. This outage is required to perform infrastructure maintenance and a major upgrade to eClass.

For an overview of the most impactful changes coming to eClass in this upgrade, please review these video highlights. A complete list of changes coming in the upgrade can be found here.

Please note that while we have booked a full 48 hour maintenance window, eClass will be available as soon as the required changes are complete. We will be sending an additional announcement once access to eClass has been restored.

eClass and eClassLive will be unavailable for the duration of this outage. If you have any questions about this outage, please contact us at eclass@ualberta.ca.

Regards,

IST eClass Support


Read more »



Jun
15
RESOLVED: eClass Impacts of Peoplesoft Outage June 15th 2018
Posted by Dave Laurie on 15 June 2018 02:24 PM

Attention eClass Users,

This outage was resolved at 6:30PM Friday June 15th and full service was restored.

The U of A is currently experiencing an outage in Bear Tracks (Peoplesoft). During this interruption, users will not be able to perform any of the following eClass functions:

  • Export their gradebooks in Bear Tracks format - users will encounter a “Primary service component” error.
  • Request new eClass courses - users will receive an error if they try to log into the eClass Course Request System.

In addition during the outage, new CCID user accounts will not be created on eClass.

Regular instructor and student access to eClass is not affected by this outage.

IST is working with the Bear Tracks (Peoplesoft) vendor to resolve this issue as fast as possible. If you have any questions about this issue, please contact us at eclass@ualberta.ca.

Regards,
IST eClass Support


Read more »



May
16
eClass Support Portal Upgrade
Posted by Chris Goetz on 16 May 2018 09:45 AM

Attention eClass users,

This is an alert that there will be a scheduled maintenance outage for the eClass Support portal on Tuesday, May 29th from 9:00AM - 1:00PM. The server infrastructure will be upgraded during this outage.

During the outage users may experience intermittent slow performance and/or pages may fail to load in the Knowledge Base for eClass. In addition, links that point to the eClass support portal (for example, the ‘Help’ link inside of eClass) will not function during this outage.

Users can still submit support tickets for eClass assistance by email or contact us by phone.

Access to eClass and eClassLive will be unaffected by this outage.

If you have any questions about this outage, please contact us at eclass@ualberta.ca.

Regards,
IST eClass Support


Read more »



May
10
eClass Scheduled Course Archiving May 2018
Posted by Dave Laurie on 10 May 2018 01:36 PM

Attention eClass users,

We have an important announcement that may impact your courses on eClass.

The annual scheduled archiving of credit courses for this year has been planned for May 30th, 2018. This process, described in detail here, mandates that credit courses can only remain on eClass for a maximum duration of four years. Non-credit courses including sandboxes, content development templates, research/collaboration courses, and eClass External courses are not affected by this process.

On May 30th 2018, credit courses that are more than four years old will be archived off of eClass. These courses will no longer appear in a user’s course list and instructors will no longer be able to directly copy content from these courses forward into new courses. Instructors will be able to request a course be restored from the archive by contacting eClass support. Another option for instructors or students who wish to have personal copies of the content from these older courses is to copy the content from these courses.

The timeline and schedule below describe this process.

Credit Courses Terms

Removal Date

Winter/Spring/Summer/Fall Terms 2013

May 30th, 2018

Winter/Spring/Summer/Fall Terms 2014

May 2019

Winter/Spring/Summer/Fall Terms 2015

May 2020

Anyone with questions about this process can contact eclass@ualberta.ca or by phone at 780-492-9372 for more information.


Read more »



Apr
23
UPDATE: eClass Outage Saturday May 5th 2018 12:00AM - 11:59PM
Posted by Chris Goetz on 23 April 2018 04:43 PM

UPDATE: eClass is now available - the maintenance outage was completed early and the site was released at 8:20AM.

 

Attention eClass users,

This is a reminder that there will be a scheduled maintenance outage for eClass on May 5th 2018 from 12:00AM - 11:59PM. This outage is required for our hosting provider to perform infrastructure maintenance.

Please note that while we have booked a full 24 hour maintenance window, eClass will be available as soon as the required infrastructure changes are complete. We will be sending an additional announcement once access to eClass has been restored.

eClass and eClassLive will be unavailable for the duration of this outage. If you have any questions about this outage, please contact us at eclass@ualberta.ca.

 

Regards,

IST eClass Support


Read more »